Refund policy

Eligibility for Returns

  1. Defective or Damaged Items: We only accept returns if the item you received is defective or damaged and the issue is due to an error on our part.
  2. Return Request Timeframe: To be considered for a return, you must contact us within 7 days of receiving the item. This ensures that we can address the issue promptly.


    Return Process

    1. Contact Us: Before returning an item, please contact us at support@edenitl.com to report the defect or damage. Provide your order number, a description of the issue, and, if possible, photographic evidence of the defect or damage.

    2. Return Authorization: Once we receive your request and verify that it meets our return criteria, we will provide you with instructions for returning the item. 

    3. Return Shipping: If the return is approved, we will provide a prepaid return shipping label or refund your shipping costs.
    4. Inspect and Process: Upon receiving the returned item, our team will inspect it to confirm that it is defective or damaged as reported. If the item is confirmed to be defective or damaged due to our fault, we will process a refund or replacement as per your preference.

    Refunds and Exchanges

    1. Refunds: If you are eligible for a refund, the amount will be credited to the original payment method used at the time of purchase.
    2. Exchanges: If you prefer an exchange, we will ship the replacement item, if stock allows, to you at no additional charge.